Refund & Returns Policy

Return Policy Overview

At Ball Star, we stand behind the quality of our Golden Goose Ball Star sneakers. We offer a comprehensive 30-day return policy to ensure your complete satisfaction with every purchase. Our commitment to premium footwear extends to providing you with a seamless return experience.

Eligible Items for Return

To maintain the integrity of our premium Golden Goose sneakers and ensure the best experience for all customers, the following conditions must be met for returns:

• Items must be in original, unworn condition with all tags attached
• Original packaging, including shoe boxes and dust bags, must be included
• No signs of wear, scuffs, or damage to soles or uppers
• All accessories and documentation must be included
• Items must not have been exposed to smoke, perfume, or other odors
• Custom or personalized items are final sale and not eligible for return

Return Process Timeline

Our streamlined return process is designed to get your refund processed quickly and efficiently:

Refund Information

We process all approved returns as full refunds to your original payment method. Here's what you need to know about our refund policy:

• Full purchase price refunded, including original shipping costs (for defective items)
• Refunds processed within 3-5 business days of approval
• Bank processing times vary by financial institution (typically 3-7 business days)
• Credit card refunds appear as credits on your next statement
• PayPal refunds are typically instant once processed
• Original shipping costs are refunded only for defective or incorrect items

How to Initiate a Return

Starting your return is simple and straightforward. Follow these steps to begin the process:

• Contact our customer service team within 30 days of delivery
• Provide your order number and reason for return
• Receive your return authorization number and prepaid shipping label
• Package items carefully in original packaging
• Attach the return label and drop off at shipping location
• Track your return using the provided tracking number

Special Circumstances

We understand that sometimes special situations arise. Here's how we handle various scenarios:

• Defective Items: Full refund plus return shipping costs covered by us
• Wrong Size: Free size exchange within 30 days (subject to availability)
• Damaged in Transit: Immediate replacement or full refund, no return required
• Gift Returns: Store credit issued if no receipt, full refund with gift receipt
• International Returns: Customer responsible for return shipping and customs fees
• Sale Items: Final sale items are not eligible for return unless defective